Terms & Conditions
Terms & Conditions
By purchasing goods from Thrill C Ka Coffee Ltd you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.
Any queries regarding the goods & services supplied or product availability should be made to: contact@thrillckacoffee.com
Details of the order
The quantity, quality and description of the Goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are usually accepted if the Goods are available, the order reflects current pricing, you are located in the Delivery Area (United Kingdom)and your credit or account card is authorised for the transaction.
Our packaging will vary on occasion. As we are a young and growing company are constantly changing and experimenting with our packaging. Rest assured the packaging should still contain the product specified.
DELIVERY
We want the coffee to arrive with you as fresh as possible. With that in mind, we process our orders throughout the day and make up our daily roast schedule accordingly and try our best to ensure a smooth and timely transition between roasting the beans and sending them out for delivery.
After we receive your order we aim to roast and despatch your coffee on the next working day. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate. Our working days are Mon - Friday (exc bank holidays).
Postage and Packaging is charged on all orders unless otherwise stated
We will deliver the Goods to the address you specify for delivery in your order. It is the responsibility of the buyer to ensure the address provided is accurate. The delivery address will be directly copied from the address provided, we take no responsibility for lost post due to incorrect address or postcode supplied etc. We cannot accept any liability for any loss or damage to the goods once they have been delivered or signed for. We will aim to deliver the Goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Goods once they have been delivered and when we have received cleared payment in full. If
If you don’t receive a reply within 48 hours of expected delivery date of returned item please check your courier tracking to confirm that we have received item.
Returns / Cancelations
Please DO NOT send the item back until you have confirmation from Thrill C Ka Coffee, as many issues can be resolved without the item being returned.
If there are any of the following issues with your order, please contact our customer service team via email: contact@thrillckacoffee.com
- Incorrect order received
- Incorrect item purchased
- Damaged in transit
- Faulty
By law, customers have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered.
If you decide to return a non-perishable item to Thrill C KA Coffee Ltd during this period, you will be entitled to a refund of the cost of the item and the delivery charge, but not the return charge.
The 'cooling off period' does not apply to products that are custom made, personalised (ie. roasted to order coffee) or perishables.
If you are however returning an item because it is damaged, faulty or in any way defective, Thrill C KA Coffee Ltd will refund the delivery and return fee upon receipt of the goods. If your parcel is damaged, we will gladly replace it in return for a photo of the damage to enable us to review Royal Mail's practices
If Thrill C Ka Coffee Ltd have to fix or replace any item due to a fault, Thrill C Ka Coffee will endeavour to get the problem rectified as soon as possible.
If for any reason your order is incorrect or damaged then Thrill C Ka Coffee will offer a replacement or refund, please contact us to arrange the return of the goods. If in case of damaged item please keep original packaging as the delivery company may require this to be sent in at a later date.
General
Thrill C Ka Coffee reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. Thrill C Ka Coffee is the final arbiter as to what shall constitute misuse and its decision will be final.
Thrill C Ka Coffee will not be liable to you or in breach of the contract for delay or failure to perform due to a cause beyond our reasonable control.
Thrill C Ka Coffee has made every effort to accurately illustrate any offers but please be aware that any images used on this website are for illustrative purposes only.
Thrill C Ka Coffee Ltd do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Thrill C Ka Coffee Ltd.
Thrill C Ka Coffee Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other Thrill C Ka Coffee Ltd sites, social media & publications.
You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
We will in every case acknowledge complaints within 5 working days. We will ensure that in every case the customer is advised throughout the whole procedure.
You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
Pricing
All prices quoted in this website were correct at the time of publication but errors and omissions are excepted (E&OE). It is always possible that, despite our best efforts, some of the products listed may be incorrectly priced and we apologise if any offer is incorrect. Please advise us if this is the case and we will correct any errors without delay. Please note all offers are strictly subject to availability and acceptance by Thrill C Ka Coffee and nothing in this website constitutes or implies a contract of sale unless confirmed in writing by an authorised representative of Thrill C Ka Coffee. All and any offers may be withdrawn without notice entirely at the discretion of Thrill C Ka Coffee.
Any offer details and product specifications contained in this website are checked carefully and are correct at the time they are added to the website. However, occasionally mistakes can happen and we apologise if any offer is incorrect, please advise us if this is the case and we will correct any errors without delay. Please note all offers are strictly subject to availability and acceptance by Thrill C Ka Coffee and nothing in this website constitutes or implies a contract of sale unless confirmed in writing by an authorised representative of Thrill C Ka Coffee. All and any offers may be withdrawn without notice entirely at the discretion of Thrill C Ka Coffee . Errors and omissions are excepted (E&OE).
Payment
We will charge your credit or debit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead-time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because payment could not be completed successfully. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the contract or suspend any further deliveries to you. This does not affect any other rights we may have.
We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.
You undertake that all details you provide to Thrill C Ka Coffee for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
Thrill C Ka Coffee Ltd will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Subscriptions that include a promotional gift at sign-up are subject to a minimum of 2 renewals.
Subscriptions must be cancelled 48 hours prior to renewals in order to prevent order from shipping.
Privacy
Thrill C Ka Coffee is committed to meeting its obligations under the Data Protection Act of 1998. Thrill C Ka Coffee will strive to observe the law in all collection and processing of subject data and will meet any subject access request in compliance with the law. Thrill C Ka Coffee will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. Thrill C Ka Coffee will take due care in the collection and storage of any sensitive data. Thrill C Ka Coffee staff will do their utmost to keep all data accurate, timely and secure.
We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.
This privacy policy sets out how Thrill C Ka Coffee protects any information that you give Thrill C Ka Coffee when you use this website. Thrill C Ka Coffee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Thrill C Ka Coffee may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 01st May 2014.
What we collect
We may collect the following information:
• Name and job title.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to: contact@thrillckacoffee.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at contact@thrillckacoffee.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Card Details:
Thrill C Ka Coffee do not store any credit or debit card details.
Governing law
This website is for use by persons located and resident within the United Kingdom, including Northern Ireland, the Channel Isles and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.